Delivery Timelines:
Presale Items:
Please note that items on presale typically take an additional 10-15 days to dispatch.
We are committed to delivering your order swiftly and efficiently, ensuring the high quality of service you deserve.
Stay Updated on Your Order:
Individual Shipment of Items:
Should your order comprise several items, please be aware that they may be dispatched independently based on stock availability across our various shipping centers.
Assurance on Delivery:
In the event that all items do not arrive together, rest assured that any outstanding packages will be delivered to you within the subsequent few days.
Experiencing Postal Issues?
If you encounter any complications with the Post Office, such as a lost, damaged, or destroyed parcel, please don’t hesitate to reach out to us. Our dedicated team is committed to resolving your concerns swiftly and satisfactorily.
Contact Us for Support:
For prompt assistance, email us at info@startexceedend.com. We strive to meet and exceed your expectations, providing solutions to ensure your satisfaction.
Please or fill out this contact form or send an email to info@startexceedend.com
We have a system that can pick up some incorrect values in addresses and will reach out if we see anything unusual. If we fail to contact you about your order we will be put the order on hold indefinitely until you reach back out.
If you have a tracking number and you see that your order is not moving in its transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with China Post or the courier we shipped with. Please contact our support team they can help you with this process.
All claims are customers' responsibility with the carrier. We do not issue refunds when orders are lost in transit. We recommend choosing a shipping method that includes insurance.
Our partnered fulfillment center is located in Guangzhou China. Since we are doing everything within Asia this will help keep our carbon footprint low and our prices reasonable.
We can ship to any location worldwide that can be reached by the big couriers: USPS, EMS, DHL, and etc.
At START EXCEED END, we offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order. To be eligible for a return, the item must be in the same condition as when you received it, unused, unworn, with tags still attached, and in its original packaging. You will also need to provide proof of purchase, such as an order record or invoice.
We are only able to guarantee cancellations or adjustments to orders within two hours of placing the order (orders may be sent out earlier). We kindly ask that you reply to the order confirmation email as soon as possible or contact our support team at info@startexceedend.com to make your request.
Return Eligibility for Defective Products:
We stand by the quality of our products, which are subject to rigorous quality checks before dispatch. However, in the rare event that you receive a product with a manufacturing defect, we're here to help.
Steps to Initiate a Return:
Condition for Returns:
To qualify for a return, the item must be in an unused state, identical to how it was upon arrival. This ensures we can proceed with a return or exchange as needed.
Please reach out to us with the necessary information, and we will guide you through the return process.
Size Guide for Perfect Fit:
To ensure a perfect fit, each of our textiles comes with a comprehensive size guide. Our dedicated team meticulously measures each item and provides detailed comments in the product descriptions to assist you in making the best choice for your size.
Responsibility of Size Selection:
By selecting a size, the buyer acknowledges responsibility for the choice of any products that may not fit as expected, whether they are too small or too large.
Our Commitment to Your Satisfaction:
We understand that receiving an item that doesn't fit can be disappointing. If this happens, please don’t hesitate to get in touch with our customer support. We are committed to your satisfaction and will explore every possibility to resolve your concern, including potential compensation.
Damages: If there are cuts, holes, or large stains, please contact us, and we will look into it further! However, we have a precise quality control team that examines common defect spots for each piece so this is a very unlikely occurrence.
Color: Be aware digital screen may no portray color 100% accurately. Products may look different in real life. If a product has multiple color variants and you received the wrong color, but feel free to contact us if you received the wrong color.
Size: Please make sure you have read the size chart before ordering. Our clothes are Asian fit which is smaller than US or EU sizes. This is more clearly explained in our what is my size section in the FAQ
Threads/Closed buttons: It is common for Asian manufacturers to leave threads hanging and buttonholes as an indication they are brand new. You can just take sharp scissors and cut off the threads and open the buttonholes! Please do not tamper with these if the product is actually damaged.
Our default currency is the US dollar, so all prices are quoted in USD (you can switch currency units using the toggle button in the bottom left corner). For customer convenience, we support settlement in Canadian dollars, euros, Japanese yen, and Australian dollars. Due to exchange rate fluctuations, daily prices may vary slightly. If you pay using a currency other than those listed above, your bank will automatically handle the currency conversion for you.
Payment Methods for Your Convenience:
Choose from a variety of secure payment options to complete your purchase:
Select the method that works best for you and enjoy a seamless shopping experience.
Certainly, here's a customer-friendly version of your message about the security of your website:
Your Security, Our Priority:
When you see "HTTPS" in the URL of our store, it’s more than just letters—it’s your assurance of a secure shopping experience. HTTPS, the secure form of HTTP, is empowered by SSL/TLS protocols to safeguard your financial transactions.
SSL Certification - A Mark of Trust:
As committed e-merchants, we recognize that SSL encryption is not just a best practice—it's vital. It's our way of ensuring that your personal data remains confidential and safe from any potential cyber threats or identity theft.
Recognizing Safety:
Look for the padlock icon in your web browser's URL bar—that's the visual indicator of an SSL certificate at work. Additionally, the 's' in 'https' stands for 'secure', signifying that the connection to our website is encrypted for your protection.
Shop with confidence, knowing that we are dedicated to securing every step of your online experience.
Payment Authorization and Confirmation:
Upon successful payment authorization, you'll promptly receive an email confirming your order. The charged amount will be debited from your account within 24 to 48 hours, ensuring a smooth transaction and quick processing of your purchase.
Should your card not be authorized, rest assured, no charge will be made to your account. For such instances, we recommend trying an alternative credit card, or you may opt for the convenience of PayPal or Apple Pay to complete your purchase.
Thank you for shopping with us, and we look forward to fulfilling your order!
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